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Culture Guide: England

Americans and Britons share a language, but don't make the mistake of viewing the cultures as interchangeable. When living and working in Britain, remember there are four different subcultures: English, Welsh, Scots and Northern Irish, each with its own history and, in the case of the Welsh, a recognized language.

As for that common language, have fun learning the nuances of British English. For example, Americans say "all set," while the English say "sorted." And it helps to know that pants in England are underwear. It's OK to use these phrases, but don't try to develop an accent. It's best to use American expressions and focus more on what you have to say, not how you say it.

If you tread too deeply into conversational waters, it's always best to make fun of yourself. Britons find open-minded Americans refreshing.

Workplace Conduct

As in America, women earn less than men in Britain -- about 131 pounds (US $230) a month less. However, job responsibilities don't vary by gender, no matter what the job, whether it's chief executive or personal assistant.

Roles in the business hierarchy are a bit more formal here. No matter what your age, for example, you're expected to defer to those with higher authority, starting with your manager.

Business Dress

Business attire is almost exactly the same as it is in the States. Financial-sector workers are expected to wear at least a two-piece suit and tie, whereas advertising art directors should sport this moment's hottest designer T-shirt and jeans. You don't have to dress flashy, but make sure you don't look shabby. Shy away from wearing sports shirts at all costs. Outside of work, wear whatever makes you feel comfortable.

The same rules apply to women. If you work in the financial sector, wear a suit -- either a pantsuit or a skirt suit is acceptable. British women have their own fashion sense, and it shows. Think New York.

Food and Drink

  • Eating Out: At restaurants, it's frowned upon to order substitutions that aren't offered. Asking for additions from the waitstaff is welcome, but too many instructions might insult the kitchen staff. Similarly, people in Britain don't send food back for fear of insulting wait and kitchen staff, but complimenting the staff is encouraged. Only complain about vile food or a wrong order. Reward the establishment if the food and service is good, don't for bad food and service, and be aware that causing a scene will get you nowhere.

  • Diet: Britain, like America, is a country filled with many cultures, so people on specific diets for health, cultural, or personal reasons need not worry about finding restaurants that cater to their needs. If you are going to a business lunch, you should let your host know ahead of time that you are (for example) vegan or Kosher beforehand.

  • Tipping: Leaving around 10 percent is about right, but tipping to excess is considered just that -- excessive. Feel free to tip more for excellent service, but don't leave less than a pound coin in any establishment that offers table service.

  • Drinking: When going out for drinks after work, it's customary to go straight to the pub, since they generally close at 11 p.m. sharp. It's considered rude to eat at the pub; eating is generally done after drinking, which may take some getting used to. At lunch, however, it may be OK to have a pint with food. You should only consider drinking at lunch if your coworkers do, and even then, drink in moderation.

  • Pub Etiquette: Always toast before taking your first sip. Offer to buy the first round, but don't make a show of it. Take the drink orders, and then go up to the counter. If you have a large drink order, don't hesitate to ask for a tray. Getting tipsy is OK, but making a fool of yourself is probably not a good idea on your first outing. If you don't drink, tell your host beforehand. You will not be looked down upon by anyone other than the most hardened drinkers -- and you probably wouldn't want to go out with them anyway.

Social Matters

  • Greetings: A firm handshake or a simple hello will do. Hugs are reserved for family members or longtime friends. If you are in a new social situation, you can expect someone to introduce you to break the ice. If not, introduce yourself. Don't ask right away what someone does for a living. Instead, ask about hobbies, travels or their families.

  • On the Street: It's OK to look at others, but don't stare. On public transportation, people commonly pick an unoccupied spot and look at it for as long as possible. This is particularly true in larger cities. In smaller towns, it's fine to smile or nod to acknowledge someone as you pass them. You'll probably get the same response.

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The purpose of this article is to both provide information and facilitate general dialogue about various employment-related topics. No legal advice is being given and no attorney-client relationship created. Please see the disclaimer for further limitations and conditions.

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